Privacy policy
Privacy Policy
Last updated: May 14, 2026
Sarfanio Ventures Ltd ("Sarfanio", "we", "our", or "us") operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Sarfanio is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, payment confirmations, and other payment details.
- Account information including your username, password, preferences, and settings.
- Transaction information including the items you view, add to cart, purchase, return, exchange, or cancel.
- Communications with us including information you provide when contacting customer support.
- Device information including browser type, IP address, device identifiers, and network connection information.
- Usage information regarding how you interact with the Services and website.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you create an account, place an order, contact us, or otherwise provide information to us.
- Automatically through cookies and similar technologies when you browse or interact with our website.
- From service providers who help us operate the Services.
- From advertising, analytics, and marketing partners.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, analyze website traffic, personalize content, and help improve our Services.
These technologies may collect information about your browsing behavior, device, and interactions with our website.
You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your information to:
- Process payments and transactions
- Fulfill and deliver orders
- Manage your account
- Provide customer support
- Improve website functionality and shopping experience
- Facilitate returns, refunds, and exchanges
- Send important service-related notifications
Marketing and Advertising
We may use your information to send promotional emails, updates, offers, and advertisements related to our products or services.
You can unsubscribe from marketing communications at any time.
Security and Fraud Prevention
We use personal information to:
- Protect against fraudulent or unauthorized transactions
- Verify customer identity when necessary
- Maintain website and payment security
- Prevent abuse, illegal activity, or misuse of the Services
Communication
We may contact you regarding:
- Orders and shipping updates
- Customer support inquiries
- Policy updates
- Service announcements
Legal Obligations
We may process personal information to comply with legal obligations, enforce our policies, respond to lawful requests, and protect our rights or the rights of others.
How We Disclose Personal Information
We may disclose your personal information in certain circumstances, including:
- With Shopify and service providers that help operate our business, including payment processors, analytics providers, shipping partners, and customer support tools.
- With marketing and advertising partners for personalized advertising and promotional campaigns.
- When required by law, legal process, or government request.
- To protect our business, customers, Services, or legal rights.
- In connection with a business transfer, merger, or sale.
Relationship with Shopify
Our store is hosted on Shopify. Shopify processes personal information to provide and improve the Services.
Information submitted through our store may be transferred to Shopify and third-party providers located outside your country of residence.
To learn more about how Shopify processes personal information, please visit:
Third-Party Websites and Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites.
We encourage users to review the privacy policies of third-party services before providing personal information.
Children's Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can remove the information.
Security and Retention of Information
We take reasonable precautions to protect your personal information. However, no online transmission or storage method can be guaranteed to be 100% secure.
We retain personal information only as long as necessary to:
- Provide Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements and policies
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
- Right to access your information
- Right to correct inaccurate information
- Right to request deletion
- Right to object to processing
- Right to withdraw consent
- Right to data portability
To exercise these rights, please contact us using the contact details below.
You may also unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.
International Transfers
Your personal information may be transferred, processed, and stored outside your country of residence.
Where required by law, we use appropriate safeguards and recognized legal mechanisms to protect international data transfers.
Refund Processing
Approved refunds are returned to the original payment method and may take approximately 5–10 business days to appear, depending on your payment provider or bank.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page along with the revised "Last updated" date.
Contact Information
If you have any questions about this Privacy Policy, your personal information, or our practices, you may contact us:
Sarfanio Ventures Ltd
Company Number: 17190932
Email: support@sarfanio.com
WhatsApp: +44 7360 502585
Response Time: Within 12 business hours
Registered Office Address:
182-184 High Street North
Office 18803
London, ENG E6 2JA
United Kingdom
For the purposes of applicable data protection laws, Sarfanio Ventures Ltd is the data controller of your personal information.